FAQs & Terms
- Orders ship same-day to two business days from the time the order was placed unless otherwise noted in the items description. Delays may be caused by Special Events or Holidays.
- Orders placed after 12:00 PM will be shipped the following business day.
- Transit times vary, but most orders ground shipped within the Domestic United States will arrive within 2-8 business days.
- Any order outside of the Domestic United States may add an extra week to this timeline due to customs and carry-over delays.
- Once an order has been shipped, you will receive a confirmation email with your USPS or UPS tracking number attached. You can go to USPS.com or UPS.com to track this package further.
HOW CAN I MAKE A RETURN/EXCHANGE, AND WHAT IS YOUR RETURN POLICY?
- Your purchase on ezekielusa.com is covered under our 100% Satisfaction Guarantee.
- Returns are accepted within 30 days of you receiving the product if they are: unwashed and in the original condition you received them.\
For U.S. orders, we offer free return postage.
For all international orders, including Canadian orders, return postage is unfortunately not provided.
Please review our web site for style and size availability with regard to exchanges. All clothing or denim returns/exchanges must be unworn, unwashed, undamaged, and odor-free. All denim returns/exchanges must have all sewn hang tags still attached. All sales are final for any pre-orders or sale items. You will be notified via email once we have received, processed, and approved your return. Refunds are processed once returns are approved. Orders placed with gift cards will be refunded with store credit. If you are requesting an exchange and would like your new order shipped to an address other than your original shipping address, please include this when you contact us.
Please email Ezekiel Customer Service prior to shipping back returns: firstname.lastname@example.org
HOW IS THE SHIPPING TOTAL DETERMINED FOR AN ORDER WITHIN THE DOMESTIC UNITED STATES?
Standard tracked ground shipping is free. All orders leave our warehouse via USPS or UPS unless otherwise noted. We do charge more for expedited rates, but we do our best to take care of as much of those price increases as possible to help you get your order as quickly as possible if you need it sooner than typical ground shipping. You can view your total cost of shipping in your cart before purchasing to see the exact amount you will be charged and to help you to decide which shipping method is best for you. These shipping totals are used in most cases to guarantee a timely and safe arrival of the goods. For any further questions or concerns please contact
HOW MUCH WILL IT COST ME TO SHIP INTERNATIONALLY?
International shipping is a fixed price at $40 You can view shipping charges in your cart prior to making any purchase.
Please note that each countries customs and import charges will vary and that the purchaser is responsible to pay these post purchase to their local governments. This charge is not in any way related to Ezekiel nor can it be calculated by Ezekiel.
We only accept credit card payments only for the following countries: USA, Canada, Mexico, Western Europe, Northern Europe, and Australia.
All other countries require payment via PayPal. We'd like to make it easy to check out from anywhere, but due to a high-volume of fraudulent activity we've had to tighten our payment requirements.
DO I HAVE TO PAY A CUSTOMS CHARGE TO RECEIVE MY INTERNATIONAL/OVER-SEAS PACKAGE? WHY DO I HAVE TO PAY THIS WHEN I ALREADY PAID SHIPPING AND HANDLING?
Yes, the purchaser is responsible to pay any and all customs and duties imposed by your country after your package has shipped from the US. Each countries customs and import charges will vary and the purchaser is responsible to pay these post purchase to their local governments. This charge is not in any way related to Ezekiel nor can it be calculated by Ezekiel. This is why no taxes are collected on items being shipped abroad.
I DON'T HAVE A CREDIT CARD BUT I REALLY WANT TO BUY SOMETHING. DO YOU GUYS ACCEPT ANY OTHER FORMS OF PAYMENT?
We do! We accept PayPal as a valid form of payment. (Please note that NON-instant Pay Pal payments may take 2-7 days to clear).
I ACCIDENTALLY ENTERED THE WRONG SHIPPING ADDRESS HOW DO I CHANGE IT?
Simply contact us with your order ID number and correct shipping address/size/style as soon as possible. We will do all that we can to reach your package before it is shipped. If your package has already been shipped, there is still a chance we will be able to correct the address before delivery. If we are not able to change the size/style before it is shipped, you will have to contact Ezekiel customer service and we'll work with you to sort out correct shipping/returns.
I JUST RECEIVED AN ERROR MESSAGE WHILE ATTEMPTING TO PLACE MY ORDER. DID MY ORDER GO THROUGH?
This error generally occurs when the information you are placing under the billing information section of this order does not exactly match the information that would be on your credit card billing statement. Although there may be "pending" charges in your account. You will NOT be charged for these. It may take anywhere between 2-10 days for these attempted charged to clear depending on how quickly your bank releases the funds.
For any further questions or concerns regarding this issue please contact email@example.com
ARE THERE ANY OTHER PLACES I CAN PICK UP EZEKIEL?
Ezekiel is constantly growing and is available in many other retailers in the U.S.A. and abroad. Click on the RETAILERS link to see a list of some of our major retailers.
I WOULD LIKE TO CARRY EZEKIEL IN MY STORE WHO DO I CONTACT?
Are you interested in carrying Ezekiel in your store? For more information please send an email to firstname.lastname@example.org
HOW CAN I KNOW WHEN A PARTICULAR ITEM IS ABOUT TO BE RESTOCKED OR DISCONTINUED?
Our website always shows our current stock. Restock times will vary depending on the item. For any restock questions about specific items, please email email@example.com
WHERE DO I ENTER MY PROMOTIONAL COUPON CODE? / I CANNOT GET MY COUPON CODE TO WORK.
Promotional coupon codes can be entered at the checkout screen. Please note coupon codes will not work for any pre-orders, special event items, or if noted on the items description.
HOW DO YOUR SIZES RUN? HOW WILL THEY FIT?
You can check out our size chart on each product page. Please note that the measurements we give in our size chart may have a variance of about an inch. The description on the detail page of each shirt in our store will indicate which type of shirt that particular design is printed on. Generally, you may experience some small amounts of shrinkage in both the length and width after wash with our 100% cotton and 50/50 cotton-poly materials.
IS YOUR WEB SITE SECURE?
Ezekiel takes security issues very seriously and uses the latest industry-standard SSL (secure sockets layer) encryption to protect your personal information. Further, all credit card processing is handled by a third party, Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
HOW CAN I INTERN WITH EZEKIEL?
One of the best ways to break into the Fashion/Marketing industry and get the experience required to move up to the more prestigious positions is to become an intern. Particularly for students, being an intern can provide you with excellent on-the-job experience, letters of recommendation and even the possibility of college credit once the internship ends. If you are interested in becoming a seasonal Intern for Ezekiel Clothing, please send an email to firstname.lastname@example.org Please include a quick bio about yourself, what you are currently studying or will be studying in the near future. Please include contact information and a reason as to why you are interested in interning for us. All interns must be able to commute to our offices in Irvine, CA
WILL EZEKIEL SPONSOR ME?
We are huge supporters of our customers. Although we would love to provide every single customer that messages us or meets us at events with an endorsement, it is simply not possible. If you think you’ve "it" please send a quick bio and relevant links to email@example.com We love to keep up with new and up-coming artists, athletes, etc. as well as follow the growth of the customers we’ve worked with throughout the years.
I HAVE A QUESTION/CONCERN THAT WAS NOT ADDRESSED UNDER YOUR FREQUENTLY ASKED QUESTIONS SECTION. WHO DO I CONTACT?
We are happy to help you with any questions, concerns or issues you may have.
Ezekiel is committed to making its website usable by all people by meeting or exceeding the requirements of the Web Content Accessibility Guidelines 2.1 Level AA (WCAG 2.1 AA). We have conducted an accessibility review of our website and remediated any issues identified during that review.
Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet WCAG 2.1 AA guidelines over time. If you are currently experience any issues with our website, have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site, please call us toll free at (949) 266-2700 or email us at firstname.lastname@example.org If you do encounter an accessibility issue, please be sure to specify the Web page and we will make all reasonable efforts to make that page accessible.
What information we collect:
There are many places at our sites where you can share your personal information with us, and where you can communicate with others.
Registration. Some of our sites give you the opportunity to register with us, and sometimes registration is required before certain site features can be used. Our registration forms may request your contact information (such as your name, email address, mailing address, etc.), demographic information (such as your country, gender, etc.), and profile data (such as your music preferences, entertainment practices, etc). You may be assigned a site username and/or password. For our internal purposes, we use this information to communicate with you and provide the services you have requested, and to provide a more personalized experience on our sites. For example, your registration may allow you to use and post to site message boards, create site profiles, etc. We use aggregate demographic and profile information about our audience in order to improve our service, for research purposes, marketing/promotional purposes and/or for industry reporting purposes, among others. By visiting our sites, you affirmatively consent to our collection and use of your data.
Newsletters and Other Communications from Us. Our registered users and customers may receive newsletters, email communications, or communications through other channels for, among other purposes, the promotion and marketing of a product or service from our family of sites and business properties, and business partners, and we may also offer other visitors to our sites the opportunity to sign up to receive such information. When there is a separate sign-up for newsletters, we ask for contact information such as name and email address, and, sometimes, demographic and profile information. By visiting our sites, you affirmatively consent to our collection and use of your data. We use this information in the same manner as we use the contact information in the Registration process described above. We may offer our users the choice whether to receive mailings from others that we think will be of interest. Recipients of our mailings can unsubscribe by following instructions that may appear at the end of email communications. Note that in order to keep our registered users informed about the operation of our services, we may send emails and announcements that are needed for the proper functioning and administration of our sites and service.
Communications with Us. We have features where you can submit information to us (such as when contacting us with a question or feedback). We may retain your emails and other information you submit to us for our internal purposes, and to help us to serve you better.
Communications with Others. We may offer features where you can send information to others. We will use the contact information you enter to send the information requested.
Interactive and Community Features. Our sites may offer interactive and community features, such as message boards, chat, email accounts, short message service (SMS), instant messaging, profiles, personal homepages, etc. All information posted or sent through these features may be publicly available, and you should be aware that when you voluntarily disclose personal information (e.g., user name, email address, phone number) through these features, that information can be collected and used by others and may result in unsolicited communications from other people. By accessing these features and disclosing personal information, you affirmatively consent to the distribution of your personal information as described above. Users' posts may be publicly and/or internally associated with their profiles/screen-names. Users are solely responsible for the content of messages they post or send on public forums.
Contests, Sweepstakes and Surveys. We may also have contests, sweepstakes and surveys at our sites. When you enter or participate in them, we request contact information from you (such as your full name, email address, mailing address, and telephone number) and may also request demographic or profile information. We will use the information you provide for the purpose of conducting the promotion (for example, to contact you if you have won). We may also use the information to send you newsletters and other information we think may be of interest. Recipients of our mailings can unsubscribe by following instructions that may appear at the end of the email communication. Any personal information we collect may be associated with registration information. We may share aggregate information with others. We may sometimes partner with sponsors in offering contests, sweepstakes or surveys, and may share (provide and receive) information with them. By entering or participating in such contests, sweepstakes, and surveys, you affirmatively consent to our collection and use of your data.
Automatic Data Collection:
Our web sites may have features that automatically collect information from users to assist us in creating sites that honor our users' preferences and serve their interests and needs.
We may use third-party advertising companies to serve ads when you visit our web sites. These companies may use information (not including your name, address, email address or telephone number) about your visits to our sites and other web sites on the Internet in order to provide advertisements about goods and services of interest to you. If you would like to learn more about this practice or find out how you can opt out from allowing these companies to gather this information or use it to display targeted ads, please visit the NAI’s website at http://networkadvertising.org/consumer/opt_out.asp
Most common web browsers today, such as Chrome, Firefox and Internet Explorer, allow you to modify your settings to block cookies entirely, alert you every time they are being sent, or allow their use by only those web sites you choose. You can also delete cookies that are currently stored on your computer’s hard drive. Please note that if you disable/delete all cookies stored on your computer, you will have also disabled the cookies that are used by NAI to help prevent you from receiving unwanted advertising from third party ad networks. If you do not want this to happen, please make sure not to disable/delete the NAI cookie or add NAI to the approved list of sites from whom you allow/accept cookies. Through the use of web logs or log files, we may also gather information such as the date, time, browser type, navigation history, and IP address of all visitors to our site(s). We use this information for our internal security audit log, trend analysis, and system administration, and to gather broad demographic information about our user base. We may associate this information with your personal information. By visiting our sites, you affirmatively consent to our collection, use, and distribution of your data.
With whom your information is shared:
Information provided at any sites that we host or manage may be shared with the owner(s) of such site(s). As with other third parties, we are not responsible for how the owner(s) handle the data once they receive it. When we have co-branded or sponsored services, when we host a site, or when we join with other parties to provide specific services, we may share (provide and receive) your personal information with them. By visiting these sites, you affirmatively consent to our collection, use and distribution of your data.
We may share your information with other third parties with whom we have business relationships and, in some cases, we cannot control or know their privacy practices. By visiting our sites, you affirmatively consent to our collection, use, and distribution of your data.
Other than as set forth in this policy, we do not share your personally identifiable information with other companies, apart from those acting as our agents in providing our service to you, and which agree to use it only for that purpose and to keep the information secure and confidential. Also, please be aware that our business units, subsidiaries, affiliates and sites, and entities into which our companies may be merged, or entities to which any of our assets, products, sites or operations may be transferred, may obtain from us and be able to use your personal information. We will also disclose information we maintain when required to do so by law, for example, in response to a court order or a subpoena or other legal obligation, in response to a law enforcement agency's request, or in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property. You should also be aware that courts of equity, such as U.S. Bankruptcy Courts, may have the authority under certain circumstances to permit your information to be shared or transferred to third parties without your permission.
We may share (provide and receive) aggregate information, which is not personally identifiable, with others. This information may include demographic data such as the gender and/or geographic location of groups of users, but it will not include personal information (such as your name or email address). We use aggregate demographic information about our audience in order to improve our service, for research purposes, marketing/promotional purposes and/or for industry reporting purposes, among others.
If a user's personally identifiable information changes (such as zip code), we endeavor to provide a way to correct or update that user's personal data. Please feel free to contact us if you have any questions regarding making changes to your data.
Data collection from children:
We strive to comply with the Children's Online Privacy Protection Act (COPPA). We do not knowingly collect personal information from U.S. children under 13 without appropriate parental notice and consent. We are committed to protecting children's privacy.
Security for all personally identifiable information is extremely important to us. We store your personal information securely, and use special procedures designed to protect the information we collect from loss, misuse, unauthorized access or disclosure, alteration or destruction.
We may provide links to non-Ezekiel sites. We are not responsible for those other sites, their privacy policies or how they treat information about their users, and we advise you to check their privacy policies.
Website terms and conditions:
If you have any questions about our privacy practices, please feel free to contact our Privacy Department at:
170 Technology Dr.
Irvine, CA 92618